Overview of STO Express’ international business: small parcel postage, priority express delivery and import services

STO Express, founded in 1993, is committed to providing a full range of logistics services, covering B2C one-stop logistics solutions such as warehousing, distribution, systems and customer service, forming a self-operated express delivery network covering the country. As of June 2018, STO has established more than 2,000 independent outlets and branches, more than 15,000 township outlets, and more than 300,000 employees. Since the establishment of the International Business Department in 2013, STO’s international business has expanded increasingly significantly and now covers the United States, Australia, Canada and other countries, providing diversified services including export, import and overseas warehouse services.

STO small parcel surface mail

STO Small Packet Surface Mail is specially designed for cross-border e-commerce sellers and is suitable for shipping small items weighing no more than 2 kilograms. This service can quickly deliver to more than 200 countries around the world, with excellent customs clearance speed and stability. Although it does not provide tracking and claim services, STO Small Parcel Post has excellent performance in terms of timeliness and cost-effectiveness.

Operation process:

1. Log in to the STO International Customer Order System for online forecasting.
2. Print the address label and fill out the handover checklist, then affix the label to the outer packaging of the shipment.
3. Customers can choose to pick up the goods at their doorstep or go to the designated operation center of STO.

STO Priority Express

STO priority express delivery project mainly targets high-value and time-sensitive items, covering more than 200 countries and regions. The entire process can be tracked, and receipt can usually be signed for within 4 to 7 working days in major countries and regions, ensuring timely delivery of the items.

Operation process:

1. Log in to the STO International Customer Order System for online forecasting.
2. Print the address label and handover list, affix the label to the outer packaging of the shipment, and then request door-to-door pick-up or bring it to the STO Operation Center.

STO Post Parcel

STO Post Parcel is suitable for items that are particularly difficult to post, such as food and medicine. This service has good customs clearance characteristics and can be delivered to remote areas. Although live products are not accepted, full package tracking services are available on the company’s official website.

Insurance Claims:

• If the package is not received within 60 days from the date of delivery, you can apply for compensation. Different compensation standards are set based on the postal reasons and the carrier’s reasons.

Operation process:

1. Log in to the STO International Customer Order System for online forecasting.
2. Print the address label and handover checklist and make sure all information is filled out accurately.
3. Customers can choose to pick up the goods at their doorstep or go to a designated operation center on their own.

STO Express Import Service

STO provides cross-border direct mail services at multiple ports, including Shanghai, Hangzhou and Guangzhou ports. Shanghai Port is famous for its independent supervision warehouse and efficient import assembly line processing capabilities, which can handle an average of about 50,000 orders per day. Hangzhou and Guangzhou ports are known for their self-operated warehouses and fast customs clearance capabilities. Their average daily processing capacity is about 100,000 orders, and their customer groups include NetEase Kaola, Amazon, etc. In addition, Hangzhou’s bonded stocking center provides efficient express delivery solutions for cross-border e-commerce to meet growing market demand.

STO Express’s international business covers a variety of service options, aiming to provide customers with a convenient and efficient international logistics experience and facilitate the development of global cross-border e-commerce.