Guidelines for cross-border e-commerce document production, product selection and dispute resolution

In cross-border e-commerce, sellers need to clarify the production of various commercial documents, the storage of appropriate products in overseas warehouses, and the strategies for effectively handling disputes. These factors jointly affect the smooth progress of the transaction and the long-term development of the enterprise.

Types of foreign trade documents

For cross-border e-commerce sellers, the type of document depends on the transportation method and scale of the goods:

1. Commercial invoice: This is the shipping price list issued by the exporter. It is a general description of the goods and is used by the importer and customs. The invoice should be produced according to the contract content and consistent with the provisions of the letter of credit.

2. Packaging documents: including packing list, weight list, size list, etc., mainly used to supplement the content of the invoice.

3. Shipping Power of Attorney: When the seller’s goods are in large quantities, a shipping power of attorney needs to be submitted to the freight forwarder.

4. Bill of exchange: In the payment method of letter of credit and collection, the seller needs to prepare a draft to ensure payment on time.

5. Certificate of Origin: Used to prove the origin of goods so that the importing country can implement corresponding tax rates and trade policies on the goods.

6. Other documents: Such as insurance policy, etc., subject to actual transaction conditions.

Types of goods often stored in overseas warehouses

Many factors should be considered when choosing products to store in overseas warehouses:

• High-quality and high-profit products: Such as electronic products and jewelry, etc., which are suitable for placement in overseas warehouses due to their low damage rate.

• Products with short sales cycles: Best-selling products such as fashionable clothing can quickly process orders and reduce capital usage.

• Products with sufficient inventory and easy replenishment: Sellers need to ensure the stability of supply to support the operation of overseas warehouses.

• Products with larger size and weight: For example, household products can more effectively reduce logistics costs and thereby increase profits.

Types and impacts of cross-border e-commerce disputes

In cross-border e-commerce, dispute resolution is an important part of after-sales service. Its main types include:

1. Disputes over not receiving the goods: Including being unable to check logistics information, showing that the logistics has been delivered but the buyer has not received it, customs detention, etc.

2. Buyer’s own problem: If the buyer refuses to sign for the goods, it may be due to damage to the goods or other reasons.

3. The goods are inconsistent with the agreement: If the goods are inconsistent with the description and quality, the impact will be significant.

Disputes not only have a negative impact on both parties, but may also affect the overall trust of the platform, thereby affecting the smoothness of transactions and the return of funds.

Conclusion

Understanding the production and importance of foreign trade documents, clarifying the appropriate types of goods to store in overseas warehouses, and mastering the handling and prevention of disputes are essential knowledge for cross-border e-commerce sellers. Facing the complex international trade environment, only relying on compliant documents, reasonable product selection and effective dispute resolution strategies can promote sustainable business development.