Cross-border e-commerce sample and freight reply skills and common sentence patterns

In cross-border e-commerce transactions, buyers usually make various requests for samples and shipping costs. In order to help sellers better respond to these needs, this article has compiled some practical response templates and commonly used expressions.

Sample reply example

Paid samples

When a buyer wishes to obtain samples, if the company provides paid sample services, the following template can be used to respond:

• The order of a single sample product costs USD xxxx with shipping fees included.

Samples cannot be provided

If the company policy does not allow free samples, you can reply to the customer like this:

• Dear Mike,
• Thank you for your inquiry. I am happy to contact you.
• Regarding your request, I am very sorry to inform you that we are not able to offer free samples.
• To check out our products, we recommend ordering just one unit of the product (the price may be a little bit higher than ordering by lot).
• Otherwise, you can order the full quantity. We can assure the quality because every piece of our product is carefully examined by our working staff. We believe trustworthiness is the key to a successful business.
• If you have any further questions, please feel free to contact me. Best Regards, Michelle

Do not agree to free shipping request

For those who want samples but also want the seller to bear the shipping costs, if the seller does not agree, the following reply method can be used:

• Dear sir,
• Sorry, free shipping is not available for orders sent to America. But we can give you a 3% discount of the shipping cost.
• John

Common sentence patterns

In addition to the responses in the above specific scenarios, there are also some very practical sentences in daily communication that can help merchants communicate with customers more effectively:

• We cherish this chance to do business with you very much.
• If you order a quantity of 1,000, we can offer you the bulk price of USD xxxx /piece with free shipping.
• Thank you for your interests in my item.
• I am sorry but we can’t offer you that low price you asked for.
• We feel that the price listed is reasonable and has been carefully calculated and leaves me limited profit already.
• We’d like to offer you some discounts on bulk purchases.
• We will give you a discount of 5% off.
• We recommend…
• Every piece of our product is carefully examined by our working staff.
• Free shipping is not available for orders sent to America.

The above is a summary of the methods and related expressions for handling sample and freight issues in the field of cross-border e-commerce. I hope this information can help sellers complete the communication during the transaction more smoothly.