How to professionally respond to cross-border e-commerce quotation and price reduction requests

In cross-border e-commerce transactions, accurate quotations and appropriate price reduction responses are important links in maintaining customer relationships and promoting transactions. The following will integrate content on how to effectively make quotations and respond to price reduction requests, providing practical suggestions for e-commerce sellers.

1. Quotation reply demonstration

When receiving order inquiries, sellers need to respond politely and professionally. The reply letter should include a thank you to the customer for the inquiry, a desire to establish a business relationship, the conditions of the order and a detailed quotation. Here is a sample response:

Dear sir,

Thanks for your inquiry. We cherish this chance to do business with you very much. If you order a quantity of 1,000, we can offer you the bulk price of USD xxxx /piece with free shipping.

I look forward to your reply.

Regards,

John

This method not only shows the enthusiasm of the seller, but also clearly gives the quotation and additional information.

2. Strategies for responding to buyers’ price reduction requests

During the transaction process, buyers often ask for price reductions. How should a seller respond gracefully? First, thank the other person for their interest and politely accept or decline the price adjustment request. If the price cannot be reduced, reasonable reasons should be given and some additional conditions can be proposed to facilitate the transaction. Here are some sample responses to price reduction requests:

Example 1: Graceful rejection without price reduction

Dear Joathan,

Thank you for your interests in my item.

I am sorry but we can’t offer you that low price you asked for. We feel that the price listed is reasonable and has been carefully calculated, leaving me limited profit already.

However, we’d like to offer you some discounts on bulk purchases. If your order is more than 10,000 pieces, we will give you a discount of 5% off.

Please let me know for any further questions. Thanks.

Sincerely,

Jack

Example 2: Provide additional product suggestions

Dear XXX,

Thank you for your interest in our item.

We are sorry that we could not offer the lower price, as our offer price has been carefully calculated and our profit margin is really very limited. Nonetheless, I can assure you of our products' quality. If you are not satisfied, we can accept a return for a full refund.

If interested, may I recommend some other items that are currently hot-selling but available at lower prices?

Thank you for understanding.

Best,

[Your Name]

3. Emphasis on product quality and service

In your reply, it is important to emphasize the quality of the product and the company’s service. You can take this opportunity to explain the following points to your customers:

1. The company’s costs are high, raw material and labor costs are rising, and the existing price is already the lowest.
2. Competition in the industry is fierce, and the corresponding prices are almost unprofitable.
3. There are currently no promotions, and the current price is the lowest in the series.
4. Price represents quality, and high prices usually mean high-quality products.

This information allows customers to better understand the basis for setting prices and helps build a trusting relationship.

4. Summary

In cross-border e-commerce business activities, it is very important to grasp the responses to quotations and price reduction requests. Through professional reply templates, reasonable explanations and recommendations for related products, we can not only improve customer satisfaction, but also effectively promote the completion of transactions. These strategies will provide strong support for e-commerce sellers in a complex market environment.