Shopee FAQ: Advanced store decoration, spam and appreciation period regulations

When using the Shopee platform to sell or shop, it is important to understand the relevant rules and functions. This article will introduce in detail Shopee’s advanced store decoration, spam definition and its impact, and appreciation period specifications to help users make better use of the platform and improve their shopping experience.

What is high-end store decoration?

Advanced store decoration allows sellers to add new decorative components to their store pages, rearrange components, and provide more customization options. This flexibility allows sellers to better design and personalize their store pages to determine what shoppers see when they visit.

What is spam?

Spam attribution refers to the use of incorrect information in product attributes. To ensure shoppers can make informed purchasing decisions, sellers should provide accurate and clear information about product attributes. If the information is inaccurate, it may mislead consumers and affect sales.

Appreciation Period Specifications

In order to improve the user’s shopping environment and experience, Shopee stipulates that all sellers (malls, selections, auctions) must provide appreciation period services in accordance with the Consumer Protection Law. The specific provisions are as follows:

• The inspection period under the Consumer Protection Law is 7 days (plus 7 days after the day after the buyer picks up the goods).
• The shopping mall seller’s appreciation period is 15 days (plus 15 days after the day after the buyer picks up the goods).

Starting from January 6, 2020, if a seller passes information that violates the appreciation period specifications on the product page, store introduction, or chat content, Shopee will impose a penalty of 2 points on the seller and has the right to delete the violating products. page.

Exceptions from the Appreciation Period

According to the Consumer Protection Law, the appreciation period may not apply to some special products. Sellers should indicate this situation in advance in the product description. In addition, if the returned goods cannot be restored due to use or other reasons, the seller can also refuse the return or reach an agreement with the buyer for a partial refund in accordance with the law. When both parties encounter disputes over returns, they can choose to handle them in accordance with Shopee’s refund and return policy, or seek assistance from the relevant competent authorities.

The above information clarifies Shopee’s advanced store decoration, the definition of spam and the relevant specifications of the appreciation period to ensure that sellers can operate in compliance with regulations while improving consumers’ shopping experience. These contents are all sourced from Shopee’s official website. Users can view more detailed information to understand the complete regulations and functions.