With the popularity of the Wish platform, more and more sellers have begun to enter the Wish platform, but at the same time, many sellers have also encountered many problems on the platform, which often make them feel at a loss.
Below we will answer some of the questions that sellers often encounter on the Wish platform.
Question 1: I no longer want the product after it is removed from the shelves. Can I delete it?
This is not possible. You can only choose to remove the product from the shelves after it is uploaded. The product cannot be deleted after it is removed from the shelves.
Question 2: What is Wish’s shipping policy? Is it ok to just provide the tracking number?
Sellers must process the order in a timely manner after receiving the order, and try to ensure that the goods are delivered in the shortest possible time. Wish stipulates that if the product is not delivered in time and a buyer complains, the seller needs to bear half or a full refund. The seller must provide a waybill number after shipping, and it must be a real and valid waybill number that can track the logistics information.
Question 3: During the process of uploading product images, it keeps prompting that the image is invalid. Even if the upload is successful, the image cannot be displayed. What is the reason?
Wish requires uploaded images to be 800 x 800 pixels in size, but in fact only 400 x 400 pixels images can be uploaded, so many images are invalid. For the list of single products, as long as the main image is uploaded successfully, you can directly click to complete it. For some images that are uploaded successfully but cannot be displayed, the reason is that Wish’s server is in the United States, so the loading speed is relatively slow for domestic networks. Slow, need to wait patiently.
Question 4: How does Wish define price increases and decreases? If the shipping fee changes, will the price of the product change?
In fact, no matter where the price is changed, the system will be triggered to re-review and review the product. But one thing that needs to be pointed out is that as long as the price of the product changes, Wish will push product information to the user again, greatly increasing the exposure of the product.
Question 5: A new product has been uploaded but cannot be found on the mobile phone. What is happening?
After the product is uploaded, it needs to be reviewed and verified by the Wish system. It takes about half a day or a day to query the product information. Another situation is that the product cannot be found because it may not have been sold yet.
Question 6: The product has not been ordered on the platform for a long time. Is it related to the size setting?
There are many reasons why a product cannot be sold, such as product price, label, description, etc. Wish has strict regulations on the size of products on the platform. If a user returns or refunds due to size reasons, the seller will be punished and 50% of the buyer’s refund amount will be deducted. Therefore, the seller is setting the product When sizing, be sure to refer to the size and measurements on the Wish backend to avoid causing trouble to yourself.
Question 7: How should I handle a buyer who sends me an internal message? Is this a complaint?
The on-site letter sent by the buyer is not necessarily a complaint. It may also be that the buyer has a problem and needs to consult the seller. What the seller needs to do is to respond promptly and patiently, and pay attention to the service attitude and language. Wish will also evaluate the timeliness of sellers’ responses to questions, so sellers should pay attention to this aspect.
Question 8: It has been many days since the product was uploaded, but it has not passed the review. What may be the reason?
Wish’s product review is strict and the cycle is relatively long. There is usually no fixed time. The main reason is that Wish adopts a “machine + manual” review method. System review is only a basic check, while manual review is more stringent and generally requires three rounds. Therefore, the time for product review to pass will also be different, and sellers need to be patient. wait.
Question 9: Can the labels of products under review be modified?
Modification of labels or titles, etc., can be done during the product review period. Except for image modifications, which may cause a secondary review, other content can basically be modified at will.
Question 10: Can different categories be sold in the same store?
Yes, no matter how many products are uploaded in the same store, they will not be affected, but it is best not to upload too many categories, so as not to affect the effect of product optimization.